Refund policy

Returns & Refund Policy

At Galvis Sports, we want you to feel confident about your purchase. If you are a consumer shopping online, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason.

14-Day Right of Withdrawal

Your 14-day cooling-off period starts on the day after you, or someone you have designated, receives your order.

If you would like to return your order under your right of withdrawal, please let us know within these 14 days.

You can notify us:

by email at info@galvissports.eu; or
through the online cancellation or withdrawal option available on our website.

You do not need to provide a reason for your return.

Please note that simply sending an item back without notifying us within the 14-day cooling-off period does not count as a valid and timely withdrawal.

Once you have informed us that you wish to withdraw from your purchase, you have another 14 days to send the item back to us.

Return Address

Please send your return to:

Galvis Sports
Attleestede 27
4463 EW Goes
The Netherlands

We recommend including your name and order number with your return so we can process it as quickly as possible.

Condition of Returned Items

You are welcome to inspect and try on your items during the cooling-off period, just as you would in a physical store.

Please handle all items with care and, where reasonably possible, return them in their original condition, with the original labels attached and in the original packaging.

If an item has been used more than necessary to inspect or try it on and this has reduced its value, we may deduct the loss in value from your refund.

This may apply, for example, if clothing has been worn for longer than necessary to try it on, washed, damaged, stained, heavily soiled or otherwise shows signs of use beyond normal fitting.

Missing original packaging or a removed label does not automatically mean that your right of withdrawal is lost. Any reduction in value will be assessed on a case-by-case basis.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless:

we sent you the wrong item;
the item arrived damaged or defective; or
we have specifically agreed to cover the return shipping costs.

Galvis Sports is not responsible for returns that are lost or damaged during shipping.

For this reason, we strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.

SALE & Discounted Items

SALE and discounted items can also be returned within the statutory cooling-off period.

A discounted or SALE price does not remove your legal right of withdrawal.

The only exception is where a specific legal exception to the right of withdrawal applies to the product.

Exceptions to the Right of Withdrawal

In certain cases, the legal right of withdrawal may not apply.

Examples include:

products made or personalised specifically according to your instructions;
sealed products that cannot be returned for health protection or hygiene reasons once the seal has been broken;
other products or services that are legally excluded from the right of withdrawal.

If an exception applies to a product, this will be clearly stated before you complete your purchase.

Damaged, Defective or Incorrect Items

Please check your order as soon as possible after delivery.

If you have received the wrong item, or if an item arrives damaged or defective, please contact us at info@galvissports.eu.

Please include your order number and, where relevant, photos showing the issue.

We will review your request and provide an appropriate solution.

Your legal rights relating to faulty or non-conforming products are separate from your 14-day right of withdrawal.

Exchanges

Would you like a different size, colour or product?

The fastest option is usually to return your original item in accordance with this Returns Policy and place a new order for the item you would like instead.

Refunds

If you validly cancel and return your entire order, we will refund the full purchase price, including the standard delivery costs you originally paid.

If you chose a more expensive delivery method than our standard delivery option, we are only required to refund the cost of the standard delivery method.

If you return only part of your order, the original delivery costs will not be refunded.

Your refund will be processed within 14 days after we receive your notice of withdrawal.

We may wait to issue your refund until:

we have received the returned items; or
you have provided proof that you have sent the items back,

whichever happens first.

Your refund will normally be made using the same payment method you used for your original order, unless we have agreed otherwise.

We do not charge any additional fees for processing your refund.

Late Return Requests

If you wish to use your statutory right of withdrawal, you must notify us within the 14-day cooling-off period.

If you contact us after this period has expired, we are generally not required to accept the return, unless a legal exception applies or a longer return period has been offered.

If we choose to accept a late return as a gesture of goodwill, this does not mean that we are required to accept future late returns.